Post by steelringer on Sept 18, 2012 16:47:57 GMT -8
So, I got an e-mail today. My barrel and hat have shipped!
Here is the best part. I sent them an e-mail on Saturday letting them know that I was going to be on vacation starting next Saturday early morning. I told them that if my barrel happened to finish late this week or early next week, to please hold it and ship it so that it wouldn't sit on my porch for a week without anyone at home.
So, instead of holding it for me, BHW shipped it 2nd day air so that it would arrive before I left! They could have saved themselves the money and held it but they chose to delight the customer instead.
That is great customer service and I cannot wait to get my barrel. Unfortunately, I won't have time to build it out before leaving for vacation, but I will still have it together in time to get it sighted in and take it hunting this year.
Thanks BHW!
Here is the best part. I sent them an e-mail on Saturday letting them know that I was going to be on vacation starting next Saturday early morning. I told them that if my barrel happened to finish late this week or early next week, to please hold it and ship it so that it wouldn't sit on my porch for a week without anyone at home.
So, instead of holding it for me, BHW shipped it 2nd day air so that it would arrive before I left! They could have saved themselves the money and held it but they chose to delight the customer instead.
That is great customer service and I cannot wait to get my barrel. Unfortunately, I won't have time to build it out before leaving for vacation, but I will still have it together in time to get it sighted in and take it hunting this year.
Thanks BHW!
that is great to hear, you will be supremely happy, I have 45 rounds down the tube on mine, and it is just great! Have a great vacation too.