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Post by Babaganoush on Feb 26, 2013 13:14:21 GMT -8
This is a random post about suppliers, in general. Just had to send back an upper from R-GUNS because they are apparently so busy that they either don't QC the work, or are willing to send out damaged products in the hopes that the customer is willing to take whatever they can get, these days. For the money I paid for the upper, I am personally not willing to accept inferior workmanship as the new normal. I have heard mixed reviews about these people, but was/am willing to work with them.
The pity about it all is that the upper was only damaged during final assembly because someone was probably either working too many hours and got tired, or was too rushed to do a careful job. Compound that with ineffective Quality Control, and what you get is an unhappy customer.
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dr69er
Senior Member
Protect the US Consitution & the American Way.
Posts: 222
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Post by dr69er on Feb 28, 2013 3:05:54 GMT -8
R-Guns has a pretty crappy history with quality and service.
Sorry you were a victim of their poor QC and othwise shoddy
service etc.
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Post by Babaganoush on Feb 28, 2013 22:52:09 GMT -8
Yeah - I've heard good and bad about them, but ordered this upper on a recommendation.
The ball is in their court, now, and it's up to them to make it right or make an ex-customer.
David
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Post by Babaganoush on Mar 3, 2013 13:57:28 GMT -8
Well, these people (R-GUNS) have really soured me, despite whatever remedy they offer on the damaged upper. While they did make the effort to call me on Thursday, I have absolutely no idea what they might have had to say. I was at work, and my wife answered the phone. They asked for me, by name, and my wife replied that I was not home. She was in the middle of asking if there was any message they would like to leave, when they hung up on her. While realizing that they are likely very busy, I feel that this is inexcusable.  Never again, will I order from them, even if they have the only bolts, receiver parts or barrels in the country. |
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Post by Babaganoush on Mar 5, 2013 20:07:06 GMT -8
I don't know if I should laugh or cry. Eric, from R-GUNS called again, this evening, and I happened to be home from work early enough to catch it. He was calling to see what the issue was (apparently didn't get any of the 7-odd memos). After I explained about the damage on the NiB upper, I asked about the previous call he'd made. He explained that he read on my original invoice, where I'd entered a comment that caused him to feel compelled not to provide any information about the issue to her. Here is the comment, exactly as I'd entered it when placing my online order: "Please don't tell my wife it's gun parts - she thinks I'm ordering pornography."Now, I have to ask myself: "Does this guy really think I was serious?"  I'd written that on a number of gun-related purchases only as an attempt to give the poor, overworked people filling the order a momentary chuckle. I never in my life thought anyone would not see the humor in it. Seven weeks, and counting. |
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Post by m4weave on Mar 6, 2013 9:31:04 GMT -8
<snip> Here is the comment, exactly as I'd entered it when placing my online order: "Please don't tell my wife it's gun parts - she thinks I'm ordering pornography."Now, I have to ask myself: "Does this guy really think I was serious?" I'd written that on a number of gun-related purchases only as an attempt to give the poor, overworked people filling the order a momentary chuckle. I never in my life thought anyone would not see the humor in it. With all due respect, and while I am COMPLETELY sympathetic to your cause with respect to quality not being what it should be, I am not so quick to ding their customer service as far as not giving your wife any info. If I were a vendor, I would respect any written instructions and would not assume the customer did NOT mean it literally. How could I? I think written communications must be taken at face value in this instance. Of course, that does not excuse poor phone manners. If a simple 'no message necessary; I will try later. thank you' type response was not given to your wife when she said you were not home & they simply hung up, then that might be a little issue as far as I am concerned. As a 3rd party looking 'in' from the outside, I think they were just trying to comply with your instructions. In any case, I hope it gets resolved to your satisfaction without further delay. -Mike |
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Post by Bowhntr6pt on Mar 6, 2013 18:01:49 GMT -8
<snip> Here is the comment, exactly as I'd entered it when placing my online order: "Please don't tell my wife it's gun parts - she thinks I'm ordering pornography."Now, I have to ask myself: "Does this guy really think I was serious?" I'd written that on a number of gun-related purchases only as an attempt to give the poor, overworked people filling the order a momentary chuckle. I never in my life thought anyone would not see the humor in it. I am not so quick to ding their customer service as far as not giving your wife any info. If I were a vendor, I would respect any written instructions and would not assume the customer did NOT mean it literally. How could I? I think written communications must be taken at face value in this instance. As a 3rd party looking 'in' from the outside, I think they were just trying to comply with your instructions. -Mike I agree... |
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Post by Babaganoush on Mar 6, 2013 18:44:55 GMT -8
Perhaps you're right, Mike. That does underscore one of the major shortcomings of the interweb, in that nuance is often lost in the translation.
Ultimately, though, I will always get rankled when someone treats my bride of 26 years with that kind of disrespect.
David
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Post by lkrbuilder13 on Mar 7, 2013 20:31:37 GMT -8
Here is the comment, exactly as I'd entered it when placing my online order: "Please don't tell my wife it's gun parts - she thinks I'm ordering pornography."
Now, I have to ask myself: "Does this guy really think I was serious?"
When I was reading this post it made me think of when I called a guy to let him know that his bow came in and apparently he had not told his wife about it, and then had the nerve to get pissed off at me because she found out about his purchases. I was like WTF, all he had to do is leave me his cell number and I wouldn't have called the house. I do see the humor in it, but I also see where the guy from r-guns was reserved about what he said on the phone.
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Post by m4weave on Mar 9, 2013 3:27:44 GMT -8
Perhaps you're right, Mike. That does underscore one of the major shortcomings of the interweb, in that nuance is often lost in the translation. Ultimately, though, I will always get rankled when someone treats my bride of 26 years with that kind of disrespect. David Yes, the written word sometimes has its limitations. That is very similar to the difference between conference calls versus in-person meetings. There are still nuances that can't be conveyed without SEEING a person. Can't agree with you more there (rankled) - family comes first and Wife above the kids. Any good news to share as far as getting the issue resolved yet? -Mike |
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Post by Babaganoush on Mar 9, 2013 10:01:47 GMT -8
Can't agree with you more there (rankled) - family comes first and Wife above the kids. Any good news to share as far as getting the issue resolved yet? -Mike Amen, Mike. A lot of marriages are in trouble because one or both spouses don't feel that way. Your kids may not like taking a back seat, but if you raise them well, with good values, they will ultimately see the wisdom. Mine have, and even thanked us for showing them what a real husband/wife is. No news on the NiB upper, yet. It hasn't been a week since the last call, so I suspect that had they pulled a new one off the line after the call, it would still be in transit. I'm not holding my breath, though. I'd also ordered a receiver lapping tool, which will arrive in a few more days. Once I have both, I should also be able to comment on the trueness of the receiver face. David UPDATE: Well, the replacement upper finally showed up, and it appears to be in good shape. Ordered on Dec 24th, and today is March 12th. I guess that all is well, that ends well. Now to put it to work and make the song dogs quake with fear. |
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Post by m4weave on Mar 14, 2013 12:14:48 GMT -8
Can't agree with you more there (rankled) - family comes first and Wife above the kids. Amen, Mike. A lot of marriages are in trouble because one or both spouses don't feel that way. Your kids may not like taking a back seat, but if you raise them well, with good values, they will ultimately see the wisdom. Mine have, and even thanked us for showing them what a real husband/wife is. Thanks for the encouragement. Our boys aren't quite to the "thanking us" part yet.  UPDATE: Well, the replacement upper finally showed up, and it appears to be in good shape. Ordered on Dec 24th, and today is March 12th. I guess that all is well, that ends well. Now to put it to work and make the song dogs quake with fear. Awesome news! Glad to see that they at least made it right with respect to the goods! -Mike |
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Never again, will I order from them, even if they have the only bolts, receiver parts or barrels in the country.
I'd written that on a number of gun-related purchases only as an attempt to give the poor, overworked people filling the order a momentary chuckle. I never in my life thought anyone would not see the humor in it.
